Role: Team Manager (Banking)
Level: Band 5
Function: Financial Operations
Sub-function: Retail - Operations
Reporting to: Operations Manager
Professional Know-how
Academic:
Experience:
- Minimum 3-4 years experience in Bank Reconciliations and Team Management, BPO experience is preferred.
- Any commerce graduate
- Strong analytical and problem-solving abilities
- Proficiency in Excel
- Excellent communication and stakeholder management
- Ability to work under pressure and meet tight deadlines
Primary Responsibilities
Team Leadership & Oversight
- Direct and supervise a team of reconciliation professionals.
- Allocate tasks, monitor performance, and ensure SLAs are met.
- Conduct regular team huddles and performance reviews.
- Encourage automation and standardization across reconciliation processes.
- Escalation and follow up of people issue to respective authorities to ensure quick resolution
- Ensure timely payroll inputs are provided to avoid dissatisfaction
- Identify & improve the bottom 20% performers/Implement PIP (co-ordinate with Operations)
- Responsible for making people number-centric to perform consistently, to get optimum performance & to keep their interest levels high, for the growth of deserving team members & to control attrition
- Training and delegation to up skill/cross skill and motivate staff
- Staff leave management
- Weekly/Monthly feedback for quality and productivity
Reconciliation Operations
- Oversee daily, weekly, and monthly bank reconciliations.
- Ensure accurate matching of bank statements with GL balances.
- Identify and resolve discrepancies, escalate unresolved items, and ensure timely closure.
- Ability to analyse financial data and identify trends or potential risks Process Improvement & Compliance
- Ability to compare and verify balances and transactions from multiple sources
- Implement process updates received from onshore teams.
- Maintain documentation and ensure compliance with internal controls and audit requirements.
- Support internal and external audits with reconciliation documentation.
- Work collaboratively with internal teams and external parties if required to resolve variances and answer queries
- Meticulous attention to detail ensuring accuracy
Stakeholder Engagement
- Liaise with onshore teams for process updates and training.
- Act as the first escalation point for offshore and business unit queries.
- Provide insights and feedback to improve reconciliation accuracy and efficiency.
- Establish internal checks and controls in-order to prevent fraud.
Key Result Areas
- Timely Reconciliation
- Quality Adherence
- Data Integrity
- Adherence to Turn around times
- Compliance and Audit readiness
- Collaboration
- Reporting and Analysis
- Process improvements
- Liaising with internal and external stakeholder.
- Team productivity and quality scores
