Agile, User Stories, Jira, Servicenow, Configuration, Business Systems Analysis, Azure DevOps, Product Ownership, Salesforce platform capabilities, Stakeholder Management, Salesforce Service Cloud, Salesforce, Product Management, Salesforce Experience Cloud, Integration patterns

User Support, release management, change management, Enhancements, Azure DevOps, Release planning, development team coordination, application life-cycle management, releases, Agile delivery processes, IT service management processes, security and compliance, Salesforce Service Cloud, backlog management

Sosl, APEX, Soql, Git CI CD release management, Salesforce security sharing model, Salesforce Voice, Salesforce Service Cloud, Salesforce Flow, Omni-Channel Case Management, Salesforce Integrations – REST SOAP APIs

Batch Apex, Soap Api, Boomi, Informatica, Rest Api, Sosl, APEX, Apex Triggers, Soql, Service Console, Salesforce Flows, Platform Events, Salesforce Service Cloud, Case Management, Omnichannel Routing, Async Apex, Email-to-Case, Knowledge Base

CSS, Triggers, HTML, Javascript, Azure DevOps, CICD tools, SOAP APIs, Web Components, SFDX, Salesforce Service Cloud, Email-to-Case, Web-to-Case, Lightning Flows, Salesforce Apex, Lightning LWC

Application Management, Sfdc Admin, Cloud Operations, Salesforce Service Cloud

Salesforce Service Cloud, integrating systems, Einstein AI, solution design and architecture, AgentForce, Salesforce Applications