Job Description

We're Hiring | Senior Salesforce Service Cloud Developer

Job ID: 1488393

Experience: 8+ Years

Location: PAN India | Bangalore Preferred

Employment: Full-Time

We are looking for an experienced Senior Salesforce Service Cloud Developer with strong hands-on expertise in Service Cloud, Salesforce Voice, Apex, LWC, and enterprise integrations.

Key Responsibilities

• Design, develop, test and support scalable Salesforce Service Cloud solutions

• Develop solutions using Apex, LWC, SOQL/SOSL, Flow and Salesforce APIs

• Implement Case Management, Omni-Channel, Knowledge, Entitlements, Milestones and Service Console capabilities

• Build intelligent case assignment, routing and escalation solutions

• Develop integrations using REST/SOAP APIs, Platform Events and Change Data Capture

• Build reusable Lightning components and automation solutions

• Optimize Salesforce solutions for performance, security, scalability and governor limits

• Troubleshoot complex Salesforce and integration issues

• Support Git, CI/CD, automated testing and release management

• Participate in architecture reviews, code reviews and technical design

• Mentor developers and drive Salesforce engineering best practices

Mandatory Skills

Salesforce Service Cloud

Salesforce Voice / Contact Center experience

Apex

Lightning Web Components (LWC)

Salesforce Integrations – REST/SOAP APIs

Omni-Channel & Case Management

Salesforce Flow

SOQL/SOSL

Salesforce security & sharing model

Git, CI/CD & release management

Preferred

• Skills-based Omni-Channel routing

• Platform Events / CDC / Event-driven integrations

• Large-scale enterprise Service Cloud implementation experience

• Strong technical leadership and troubleshooting experience

Share Resume on [Confidential Information]

Interested candidates can share their updated resume along with Total Experience, Relevant Service Cloud Experience, Voice Experience, Current Location, Notice Period and Current/Expected CTC.

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