Job Description
Experience: 6+ Years
Service Cloud Experience: 3+ Years
Role: Salesforce Service Cloud Developer
Work Mode: 5 Days office
Job Summary
We are seeking an experienced Salesforce Service Cloud Developer with 5+ years of Salesforce development experience and at least 3 years of hands-on experience in Salesforce Service Cloud implementations. The ideal candidate should have strong expertise in Service Cloud customization, Email-to-Case, Case Management, Apex, LWC, Salesforce Flows, and enterprise integrations.
Key Responsibilities
Design, develop, customize, and support Salesforce Service Cloud solutions.
Implement and maintain Email-to-Case and Case Management solutions.
Configure and customize Service Console, Omnichannel Routing, and Knowledge Base.
Develop scalable solutions using Apex, Triggers, SOQL, SOSL, Batch Apex, and asynchronous processing.
Develop responsive user interfaces using Lightning Web Components (LWC).
Build and maintain Salesforce Flows and other declarative automation.
Develop and maintain integrations using REST/SOAP APIs, Platform Events, and middleware platforms such as Boomi/Informatica.
Troubleshoot production issues and perform root-cause analysis.
Follow Salesforce development best practices, governor limits, security standards, and performance optimization techniques.
Collaborate with business analysts, functional teams, architects, and other technical teams in an Agile environment.
Participate in design, development, testing, deployment, and production support activities.
Contribute to enterprise-scale Salesforce Service Cloud implementations.
Required Technical Skills
Strong hands-on experience with Salesforce Service Cloud.
Strong experience in:
Email-to-Case
Case Management
Service Console
Omnichannel Routing
Knowledge Base
Strong development experience in:
Apex
Apex Triggers
SOQL/SOSL
Batch Apex
Async Apex
Lightning Web Components (LWC)
Salesforce Flows
Strong experience with Salesforce integrations using:
REST API
SOAP API
Platform Events
Boomi / Informatica or similar middleware
Good understanding of Salesforce architecture, governor limits, security, and performance optimization.
Experience working on enterprise-scale Salesforce Service Cloud programs.
Mandatory Requirement
Salesforce Platform Developer I Certification - Mandatory
Strong hands-on experience in Email-to-Case implementation
Strong Service Cloud customization experience
Hands-on Apex and LWC development
Strong Salesforce integration experience
