To be successful as a Windows Server-Site Reliability Engineer you should have experience with:

Good working experience on Windows Servers.
Hands on experience on Windows Server OS 2016, 2019 and 2022.
Experience on Windows server cluster and troubleshooting on cluster issues.
Experience on Windows server security updates and product lifecycle.
Good understanding and knowledge on Windows Server PowerShell scripting.
Should have understanding on local/domain polices and troubleshooting on issues related to windows network.
Knowledge on Antivirus solutions like - MDE, Symantec AV.
Observability and Monitoring: The role requires building observability tools needed to access data and perform fault analysis. This involves a proactive and data-driven approach to identify causal factors and complete fault analysis.
Collaboration and Communication: Strong communication skills are essential, as the role involves collaboration with various departments and stakeholders. The candidate should be able to work closely with other teams and provide clear and concise updates.
Vendor Management: The role involves managing vendor relationships, including licenses, escalations, and service reviews. This requires a good understanding of vendor management processes and the ability to coordinate with external partners.

Some other highly valued skills may include:

Awareness of Cloud technologies (AWS, Azure etc).
Unix backgroundUnix Shell scripting skillsBatch Scripting.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune.

Purpose of the role

To apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them.

Accountabilities

Availability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning.
Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring.
Development of tools and scripts to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience.
Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning.
Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure smooth and efficient operations.
Stay informed of industry technology trends and innovations, and actively contribute to the organizations technology communities to foster a culture of technical excellence and growth.

Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
Will have an impact on the work of related teams within the area.
Partner with other functions and business areas.
Takes responsibility for end results of a team s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

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