Job Purpose:

Processing, proofing and distributing copy to domestic and international circuits via wire for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission.
Quality checking all orders and distributions to guarantee a high standard of service delivery.
Account managing the successful completion of orders
Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy.
Adhering to all departmental Standard Operating Procedures at all times.
Providing a high standard of ROI reporting to add value to products.

Key Result Areas:

Distribution:

Output clients copy in timely fashion
Ensure accurate distribution to correct circuit at specified time
Monitor and chase return of requested translations for onward distribution
Ensure that all information uploaded for Journalists is uploaded with relevant industry, subject and geography coding
Upload graphics and linked documents for Journalists, and the websites

Editorial:

Client Relations

Promote a client-focused culture at all times
Instigate initiatives and processes to build, develop and maintain excellent business relationships
Understand clients needs and objectives
Attend meetings and social evenings with clients where necessary
Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times
Maintain an excellent knowledge of all products and services.
Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission
Liase with regulatory bodies
Provide consultative service - advise clients on available and appropriate circuits
Provide editorial advice to maximise potential pick-up of press release copy
Maintain and develop relations with internal clients to achieve excellent service delivery.

Quality and Administration:

Ensure all jobs are assigned, distributed and fulfilled correctly
Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system
Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company
Maintain company websites ensuring incoming service feeds are accurately mapped

Client/Affiliate Liaison

Liaise between translation agencies and client to ensure customer satisfaction with translation service
Advise on distribution receipt and clear times
Look for any up-selling opportunities
Liaise with affiliates to ensure accurate and expedient transmission
Provide consultative service - advise clients on available and appropriate circuits
Maintain and develop relations with internal clients to achieve excellent service delivery

Competencies, Attributes, Knowledge:

Experience in an editorial/proof-reading role
Excellent inter-personal skills with all levels of company personnel and clients
Ability to closely follow all policies and procedures
Good team player. Self-motivated, disciplined and able to remain corporately focused
Have the energy and drive to work under pressure to hit tight targets
Excellent organisation and time-management skills with a high attention to detail
Flexibility around team shift patterns
An excellent standard of spoken, written and reading English
At least one other Indian language written and oral other than Hindi, is also considered highly desirable
Well presented and businesslike
High level of ability on communicating verbally with clients.

Content Editor

Client Servicing - Content - Editor