Job Purpose:
- Processing, proofing and distributing copy to domestic and international circuits via wire for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission.
- Quality checking all orders and distributions to guarantee a high standard of service delivery.
- Account managing the successful completion of orders
- Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy.
- Adhering to all departmental Standard Operating Procedures at all times.
- Providing a high standard of ROI reporting to add value to products.
Key Result Areas:
Distribution:
- Output clients copy in timely fashion
- Ensure accurate distribution to correct circuit at specified time
- Monitor and chase return of requested translations for onward distribution
- Ensure that all information uploaded for Journalists is uploaded with relevant industry, subject and geography coding
- Upload graphics and linked documents for Journalists, and the websites
Editorial:
- Ensure accuracy, attribution and acceptability of clients copy
- Ensure regulatory headline and content accuracy of clients copy
- Assist with formatting or document conversion queries
Client Relations
- Promote a client-focused culture at all times
- Instigate initiatives and processes to build, develop and maintain excellent business relationships
- Understand clients needs and objectives
- Attend meetings and social evenings with clients where necessary
- Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times
- Maintain an excellent knowledge of all products and services.
- Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission
- Liase with regulatory bodies
- Provide consultative service - advise clients on available and appropriate circuits
- Provide editorial advice to maximise potential pick-up of press release copy
- Maintain and develop relations with internal clients to achieve excellent service delivery.
Quality and Administration:
- Ensure all jobs are assigned, distributed and fulfilled correctly
- Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system
- Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company
- Maintain company websites ensuring incoming service feeds are accurately mapped
Client/Affiliate Liaison
- Liaise between translation agencies and client to ensure customer satisfaction with translation service
- Advise on distribution receipt and clear times
- Look for any up-selling opportunities
- Liaise with affiliates to ensure accurate and expedient transmission
- Provide consultative service - advise clients on available and appropriate circuits
- Maintain and develop relations with internal clients to achieve excellent service delivery
Competencies, Attributes, Knowledge:
- Experience in an editorial/proof-reading role
- Excellent inter-personal skills with all levels of company personnel and clients
- Ability to closely follow all policies and procedures
- Good team player. Self-motivated, disciplined and able to remain corporately focused
- Have the energy and drive to work under pressure to hit tight targets
- Excellent organisation and time-management skills with a high attention to detail
- Flexibility around team shift patterns
- An excellent standard of spoken, written and reading English
- At least one other Indian language written and oral other than Hindi, is also considered highly desirable
- Well presented and businesslike
- High level of ability on communicating verbally with clients.
