Service Desk Management

Servicenow, Outlook, Networking Concepts, Windows, Ms Office, Vpn, It Service Desk, Remedy, English, Customer Support, Technical Support, ITSM tools, Spanish

Network Issues, IT support, Hardware, Software, Service Desk software

Service Now, Windows 10, Microsoft Azure 365 applications and services, Entra ID, Windows Server OS, Active Directory, Help Desk Service Desk experience, end user support

Anti-virus installation and centralised deployment management tools e.g. Sophos, WAN LAN Technologies, Wi-Fi Technologies specifically Meraki, Email management security particularly Mimecast, Mobile Telephony iOS and Android, Remote Secure access VPN solutions particularly FortiClient, Audio Visual and video conference technologies and hardware, Service Desk call logging software Fresh Service, Desktop Imaging Windows Mac, MDM – Intune, Microsoft Windows versions 10 – 11, Secure file sharing system particularly Egnyte, Apple iOS installation configuration and troubleshooting, Microsoft Office 365 administration, Active Directory user and group administration

Servicenow, Windows 10, Macos, Jira Service Management

Servicenow, Network Troubleshooting, IT service management platforms

Service Desk Support, Windows OS, Networking Basics, Ticketing Tools, Troubleshooting, Customer Support

mimecast , Wan, Networking Lan, Ios, Microsoft 365, Macos, Windows 10, Active Directory, Android device support, Wi-Fi Meraki, Secure file sharing Egnyte, Service Desk tools Freshservice, MDM Intune, Endpoint email security Sophos, AV video conferencing systems, VPN remote access FortiClient