SD (service desk) L1 Professional

Squircle It

Chennai

3-8 Years

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Posted 3 hours ago
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Job Description

Provide first-level technical support to customers via phone, email, and chat
Troubleshoot and resolve incidents and service requests in a timely and professional manner
Log, track, and manage tickets using incident management and ticketing systems
Collaborate with internal technical teams to resolve complex issues and ensure customer satisfaction
Create and maintain knowledge base articles to document solutions for recurring issues
Follow defined service desk processes and ensure adherence to SLA timelines
Prioritize and manage multiple tasks effectively in a fast-paced support environment
Participate in training programs to continuously improve technical and service skills

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Indian

About Company

Squircle It

Our clients says we are a team of amazing designers and developers who have produced stunning websites / apps and got the best rankings through internet marketing activites for their business online. we believe no client and project is same and we approach all our projects the same way. Through the years all our clients have replied on us to give them the best solution which works for their business and we are glad to say that we have not yet failed in doing so. we continue to improve and grow to make sure our clients gets the best of the internet world. We do IT.

Job ID: 146070109

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