Job Title: Service Desk Executive – Spanish Language Support
Location: Noida
Experience: 1–4 Years
Shift: Rotational shifts (Global support hours)
Job Summary
We are looking for Spanish-speaking Service Desk Executives to support global users by providing first-level technical and customer support. The role requires strong communication skills in Spanish and working proficiency in English, along with experience in IT Service Desk or Technical Support environments.
Given the business-critical transition timelines, this requirement is time-sensitive and requires immediate attention.
Key Responsibilities
- Provide L1/L2 support to end users via phone, email, and chat.
- Handle incidents, service requests, and basic troubleshooting related to IT systems, applications, and hardware.
- Log, track, and resolve tickets using ITSM tools in line with SLA/OLA.
- Communicate effectively with global users in Spanish and English.
- Escalate issues to appropriate teams when required.
- Ensure customer satisfaction through timely and accurate resolutions.
- Work in rotational shifts aligned with global support hours.
Key Requirements
- Fluent in Spanish (mandatory) and working proficiency in English.
- Prior experience in IT Service Desk / Technical Support / Customer Support roles.
- Familiarity with ticketing tools (ServiceNow, Remedy, etc.) is an added advantage.
- Strong communication and customer service skills.
- Willingness to work in 24x7 rotational shifts.
- Ability to work under pressure in a fast-paced environment.
Preferred Skills
- ITIL knowledge or certification.
- Experience supporting international clients.
- Basic understanding of Windows, MS Office, Outlook, VPN, and networking concepts.
Additional Information
Given the high business impact and transition timelines, priority support is requested to share:
- Availability of relevant profiles
- Indicative timelines for sourcing and onboarding
- Any dependencies or challenges, if applicable
