Job Summary

We are looking for a proactive and well-organized Customer Service Executive who will act as a coordination point between customers and the technical service team. The role involves handling customer queries, following up with the technical team on service-related issues, maintaining service records, and ensuring timely updates to customers.

Key Responsibilities

Customer Coordination

Act as the primary point of contact between customers and the technical service team.
Handle customer calls and emails related to service requests and issues.
Provide timely updates to customers regarding service status and resolution timelines.

Service Follow-up

Coordinate with the technical team to track and follow up on service requests.
Ensure customer issues are addressed and resolved within defined timelines.
Escalate critical service issues to the concerned team when required.

Record Management & Reporting

Maintain service request logs and records in Excel or internal systems.
Track open and closed service cases and maintain proper documentation.
Prepare and update service reports as required by management.

Communication & Support

Communicate effectively with customers via calls and emails.
Ensure clear and professional communication while handling service queries.
Support internal teams with accurate service-related information and records.

Key Skills

Strong communication and coordination skills
Experience in handling customer calls and emails
Good knowledge of MS Excel and basic documentation
Ability to manage multiple service requests and follow-ups
Organized and detail-oriented approach

Qualifications

Any Graduate

Experience

13 years of experience in customer service or related roles.
Freshers with good communication skills may also be considered.

Preferred Candidate

Candidates with call centre or customer support experience will be preferred.

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