Responsibilities:

Fraud Detection & Monitoring:
Monitor and analyze real-time and historical transaction data, account activities, and customer behaviors to identify and prevent potential fraudulent patterns (e.g., identity theft, account takeover, payment fraud, phishing, chargebacks).
Utilize internal fraud detection tools, systems, and algorithms to review alerts and suspicious activities.
Maintain a strong understanding of emerging fraud trends, typologies, and attack vectors across different financial products and digital platforms.
Investigation & Resolution:
Conduct in-depth investigations into flagged transactions and suspicious accounts using various internal and external resources (e.g., customer data, public records, open-source intelligence).
Communicate with customers, financial institutions, and other relevant parties via phone, email, or chat to verify information and gather evidence as part of the investigation process.
Assess the level of risk associated with identified activities and take appropriate action, including approving, rejecting, or holding transactions, or escalating cases to senior analysts or management.
Collaborate with other internal teams (e.g., Customer Support, Payments, Compliance, Legal) to resolve complex cases and ensure a cohesive approach to risk management.
Data Analysis & Reporting:
Analyze large datasets to identify fraud trends, anomalies, and potential vulnerabilities in existing processes or systems.
Prepare detailed investigation reports, summaries, and findings for internal stakeholders and management.
Contribute to the development and refinement of fraud rules, models, and detection strategies based on observed patterns and analysis.
Compliance & Risk Mitigation:
Ensure all fraud prevention and investigation activities comply with internal policies, industry regulations (e.g., AML, KYC, GDPR, PCI DSS), and local laws.
Recommend and implement strategies to reduce fraud rates and financial losses while minimizing impact on legitimate customer experience.
Contribute to the continuous improvement of fraud prevention tools, processes, and knowledge base documentation.
Customer & Stakeholder Interaction:
Handle sensitive customer information with the utmost discretion and maintain confidentiality.
Educate customers on security best practices and fraud prevention measures when necessary.

Qualifications:

Education: Bachelor's degree in Finance, Business Administration, Economics, Criminology, Data Science, or a related field.
Experience:
1-3 years of proven experience in a risk analysis, fraud investigation, financial crime, or a similar role, preferably within banking, financial services, e-commerce, or a BPO/KPO environment.
Experience with transactional monitoring and analysis is highly desirable.
Familiarity with various fraud typologies (e.g., synthetic identity, friendly fraud, account takeover) and prevention techniques.
Technical Skills:
Proficiency in using fraud detection tools, transaction monitoring systems, and CRM software.
Strong analytical skills with the ability to interpret complex data.
Proficiency in Microsoft Excel (pivot tables, VLOOKUP, data analysis).
Basic understanding of SQL or other data querying languages is a plus.
Ability to quickly learn and adapt to new software and technologies.

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