Telus Digital !! Customer service- International Chat process!

Role and Responsibilities

• Provide Customer service.
• Answer incoming Chats and Email.
• Contact Customers, vendors, partners, or any other party when required.
• Listen to and identify the root cause of a case, interact with the Customer on Chat and/or Email, and resolve the problem accordingly.
• Meet established individual and team performance targets, which include Customer service, productivity, quality standards, and any other the
• business deems necessary.
• Maintain adequate proficiency in Products and platforms supported.
• Read and ensure understanding of new or actualized policies, procedures, and Products.
• Communicate with the team leader, team members, and other teams regarding problems, solutions, and trends.

Desired Candidate Profile

• Only Graduate experienced with minimum 1 year experience into International Chat Support
• Should possess excellent verbal and written communication
• Strong command of grammar and syntax
• Work location : TELUS International, Candor TechSpace, Sector 135, Noida
• Candidates should be okay with the work from office role
• Should be comfortable with night shifts
• Rotational shifts & Rotational week offs.