Delivers innovative, flexible, integrated monitoring, discovery and configuration management solutions to meet our evolving business needs including management of SaaS / cloud assets and services
Owns the development requirements and implementation of Configuration Management governance including standards, policies and procedures.
Evaluates and recommends improvements to the existing ServiceNow CMDB design, implementation and management.
Understands the ServiceNow CSDM (Common Services Data Model) and the interrelationships to ITSM, Asset Management, Application Portfolio Management (APM), ITSM processes and other ServiceNow related interconnectivity.
Defines technology requirements for CMDB as well as integration requirements to support other IT Service Management, Asset Management and other processes.
Owns the process by which relationships are created and updated in the CMDB, such as key IT and business services and applications to servers and databases.
Ensures CMDB data is current and accurate; determines best-practices and procedures for updating CI data including the use of automated processes, discovery tools/integrations with other data sources, and manual input processes as necessary.
Develops and implements best practice asset and configuration standards, policies and procedures for planning, recording, monitoring and maintenance of software and hardware assets.
Identifies critical success factors and develops/reports on process performance metrics and monitoring.
Determines operational reporting including configuration status, license consumption, license entitlement, warranty, and other IT asset reporting.
Provides coaching and conducts training for CMDB stakeholders to ensure appropriate understanding of the system and its relationship to other key IT processes.
Collaborates in continuous service improvement initiatives with other IT process owners and functional areas (e.g. Change Management, Problem Management, Release Management, etc.)
Evaluates industry innovations, maturity, trends, and changes regularly to plan and recommend new technologies.
Establishes methods and processes to audit the activities of the SACM team for compliance with current procedures; ensures corrective action is carried out.
Establishes procedures and ensures staff comply with the naming conventions to be used to uniquely identify object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases, and templates.
Provides guidance, instruction, and authoring of IT knowledge base articles on CMDB value and usage
Creates an awareness campaign to win support for new Configuration and Asset Management procedures; ensures that changes to the Configuration and Asset Management methods and processes are properly approved and communicated to staff before being implemented.
Exercises creative thinking and ideation to advance our IT performance.

Basic Requirements

Bachelor s Degree in an IT related field or a minimum of 5 years of relevant recent experience.
Strong understanding of ITIL best-practice processes, with Configuration Management and Asset Management experience.
Hands-on experience with industry-standard enterprise Change, Configuration and Asset Management system tools (such as ServiceNow, BMC, CA, etc.), preferably within the ServiceNow environment including a solid understanding of CMDB platform architecture and database schemas.
Preferred technical knowledge in at least two of the following roles:
CMDB Manager/Analyst
Application Portfolio Manager/Analyst
Change Manager
Network Administrator
Database Administrator (i.e. SQL server, DB2, etc.)
Storage Administrator
VMware/Virtualization Platform Administrator
Architect or Engineer
Experience leading technical functional discussions.
Demonstrable understanding of the pressures and demands of working in a large and complex technical environment.
Strong interpersonal and employee relations skills as well as the ability to influence in a global environment.
Can Do attitude is a must.

Preferred Requirements ITIL v4/v3/2011 Foundation cetification

Architecture review experience
ServiceNow administration experience
Relational database administration experience

Role: Technical Lead

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: Any Graduate

PG: CA in CA

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