About us: RRD, with more than three decades of expertise in business communications, marketing solutions, and digital productivity solutions, we successfully help reimagine customer experiences for companies. Our three pillars of Global Brand Solutions, Smart Work Solutions, and Technology & Innovation Services transform the way businesses work for customers, building strong brand loyalty.

The company has remained at the forefront of progressive change, built on a strong heritage of continuous innovation, and a commitment to creating lifetime value for clients. RRD's proprietary technologies, advanced data analytics, and deep expertise power organizational decision-making from strategy through execution. Through its four pillars — Business Support, Creative and Marketing, Workplace and Office Services, and Backoffice Transformation — RRD's global delivery model seamlessly helps clients manage and transform processes through resilient, scalable 24/7 operations. With operations in 30 countries, including 175+ client locations, 15000 global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

RRD currently seeking Network Engineer for Technology Services team to join in Chennai

Job Description

Responsible for providing senior-level network engineering leadership to ensure the overall stability, integrity, and efficiency of assigned system(s) infrastructure including engineering, implementation and integration, and technical service and support.
Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve highly advanced complex issues in support of business processing requirements.
Anticipates and mitigates potential attacks through network or other connections to ensure the security of the system. Analyze business requirements to develop technical network solutions and their architecture framework.
Must have large enterprise, client-facing experience with Excellent Troubleshooting skills &implementation

In this role you will be responsible for:

Proven experience (8+ years) as a Senior Network & Security Engineer or similar role.
Deep understanding of networking concepts and protocols (IPSEC, HSRP, EIGRP, BGP, OSPF, 802.11, QoS, TCP/IP, DHCP, DNS, VLAN, etc.).
Solid experiences in Routing, Switching and Palo Alto Firewalls. Aruba wireless, Cisco ISE, SDWAN and Load Balancer knowledge will be an added advantage.
Respond to system/network incidents, troubleshoot connectivity issues, and identify and resolve network-related problems.
Should have strong troubleshooting knowledge, able to handle escalation of L3 level of switches, routers, Firewall and Load Balancer.
Strong analytical and problem-solving skills, with the capability to identify and resolve complex network-related issues.
Perform routine maintenance tasks, including IOS updates & configuration backups and execute DR tests.
Close findings from security audits and vulnerability assessments and implement necessary security measures to protect against unauthorized access and cyber threats.
Representing the network in Audit and Compliance discussion, plan and mitigate Audit observations.
Proven experience with network capacity planning, network security principles, and general network management best practices.
Maintain detailed and up-to-date network documentation, including network diagrams, configurations, and procedures.
Coordination with OEM teams to raise RMA for getting the device replacement.
Monitoring critical links and raising tickets with the ISP team for resolving the link down issue..
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
Able to effectively prioritize tasks in a high-pressure environment.
Working and updating Ticketing tools along with monitoring the Infra with Network Monitoring tools and Log Analyzing tools.
Experience working in a collaborative environment.
Timely resolution of issues and RCA submissions.
Mentor team members on technical issues.
Strong interpersonal, written, and oral communication skills.
Project management and ability to present ideas in user-friendly language.
Design and deploy various network devices and services. Handover the documentation with KT to Teams.

Requirements for this role include:

Essential Qualifications: Graduate / Post Graduate degree equivalent in electronics / computer science

Experience: Minimum of 6 to 10 years of experience in handling the IT Infrastructure Network Services

Organization Structure: Reports to the Team Leads & Manager – Technology Services T3

Work Schedule: Ability to work in flexible schedule during day, night Shifts and weekend on call support (24*7 coverage)

Shift Duration: 9 Hours

Work Location: Work from Office

Industry certifications such as CCNA, CCNP, Firewall & Cloud certifications or any other relevant certification are preferred.

>Follow through the SOP, predefined processes and guidelines

>Maintain SLAs and ensure customer satisfaction

>Escalate problems appropriately as per the escalation matrix

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