Responsibilities:

In your daily role, you will drive in the innovation, development, implementation, and adoption of product strategies that align with organizational goals. You will evaluate industry-leading technologies, conduct analyses to identify value-driven solutions, and monitor product performance. Your responsibilities will also include mentoring team members, facilitating training, and ensuring timely delivery of high-quality products. By promoting a culture of innovation, you will support the adoption of AI technologies and contribute to the success of the Service Enablement team.

Product Leadership & Strategy

Define and own the product vision, strategy, and roadmap for Service Enablement products, ensuring alignment with organizational goals and customer needs.
Identify opportunities to leverage AI and intelligent workflows to streamline business operations and enhance user productivity.
Guide cross-functional teams in delivering impactful and scalable products that meet market demands.

AI and Emerging Technology Integration

Evaluate and integrate cutting-edge AI capabilities, including large language models (LLMs), autonomous agents, machine learning workflows, and AI-driven decision-making frameworks.
Collaborate with AI/ML research and engineering teams to develop innovative features that transform service delivery and support models.
Stay updated on trends in AI and productivity platforms to apply relevant technologies.

Customer & Market Insight

Develop an understanding of user personas and pain points to drive effective product design.
Conduct market research and competitive analysis to ensure product differentiation.
Analyze product usage data and customer feedback to optimize features and outcomes.

Execution & Delivery

Support product strategy planning, prioritization, and execution throughout the product lifecycle.
Collaborate with enterprise stakeholders to ensure alignment and success.
Contribute to product OKRs and continuous improvement through agile practices.

Team Leadership

Mentor and develop a high-performing team of product managers.
Foster a culture of innovation, accountability, and customer-centric thinking within the product organization.

Qualifications:

Over 7 years of product management experience or similar roles, with a proven track record of success.
Experience in leading enterprise platforms and initiatives.
Strong understanding of customer and market dynamics within the service enablement discipline.
Customer-focused mindset with a history of delivering impactful solutions.
Knowledge of AI technologies, including generative AI and intelligent workflow systems.
Experience working in agile environments with cross-functional teams.
Excellent leadership, communication, and stakeholder management skills.
Bachelors or Masters degree in Computer Science, Engineering, Business, or a related field.
Willingness to work flexible hours to meet business needs.

Preferred Qualifications

SAFe Certification.
Experience with Service Management platforms such as Service Now, Jira Service Management, Moveworks, Aisera, etc.
Familiarity with AI frameworks and tools such as OpenAI, LangChain, or AutoGPT.
Proficient in measuring impact with a data-driven approach.

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