Voice, Banking Process, Banking Operation, Customer Support, Financial Services, BPO Hiring, Query Resolution, Inbound Calling, Outbound Call

Excel, Salesforce, Project management, zendesk, Customer support and management, Microsoft Office Applications

Customer Support, Team Lead, KPI, FCR, AHT, CSAT

Technical acumen, Financial analysis and reporting, AI automation, Customer Support, Cross-functional collaboration

Slack, intercom, zendesk, Problem-solving, Customer Support, Troubleshooting

Digital outreach, Outbound Calling, Customer Support

Analytical Problem Solving, Customer Support, Project Management, Policy Management, Stakeholder Management

Troubleshooting Skills, Technical Support, Customer Engagement, Conflict Resolution, Communication Skills

Customer Support, Voice, Inbound Calling