Customer Support

objective of the role

At Randstad we believe in empowering our people to reach their full potential. Reporting into the Director Global Customer Support, the Customer Support Coordinator will be dedicated to providing outstanding service that is customer centric and drives improved operational performance for Randstad's international accounts across all specializations (Operational, Professional, Digital & Enterprise) & markets. The Global Customer Support function will be divided into categories of international customers:

• Randstad Enterprise Strategic Customers (RESC)
• Back to market
• Mid-market & prospects

In this role, you will provide support tailored to the needs of our customers and internal stakeholders in one of these categories. Support ranges from key administrative activities and other support required for RESC and the markets.

impact

This role impacts Randstad's talent strategy, supporting:

• Growth through specialization
• Talent-centricity
• Delivery excellence
• Randstad platform optimization
• Building the best team

We are committed to equal opportunities for all and creating an inclusive workplace where everyone feels welcome and valued. We encourage applications from individuals from all backgrounds.

key responsibilities

global customer support:

• Providing customer support tailored to the needs of our customers & markets. Examples include coordination, data and information gathering and visualization, administrative activities, etc
• Coordinating with local, regional and global teams and checking and validating input to ensure projects are submitted on time and with the highest quality.
• Establishing agile processes and workflows with the usage of AI & automation.

critical experience

• 2+ years in customer support, preferably in HR services.
• Knowledge of Randstad's business, customers, services, and industry trends.
• Strong financial analysis, and reporting skills.
• Demonstrated cross-functional collaboration capabilities.
• Postgraduate or equivalent diploma

role related competencies

• Proactive thinking and business acumen.
• Strong interpersonal and communication skills (English).
• Results-oriented with a focus on business growth.
• Ability to manage multiple priorities in a fast-paced global environment.
• Strong analytical and problem-solving skills.
• Data-driven with strong analytical and insights capabilities.
• Technical acumen and understanding of relevant technology.
• Cultural sensitivity in navigating global environments.
• Excellent attention to detail and collaborative attitude.