Whether you are a beginner or an experienced BPO professional, it is quite natural to feel a little anxious before facing a job interview. To make sure that everything goes smoothly, the key is to prepare thoroughly for your interview.
Here, we have made a list of some of the frequently asked BPO interview questions to help you crack your next interview.
1. Explain the difference between on-shore and off-shore outsourcing.
The interviewer is trying to assess your basic understanding of the BPO sector here. You need to mention that any project or task that is allotted outside the country (which is not nearby) is referred to as off-shore outsourcing whereas anything outsourced to a nearby country is known as onshore outsourcing.
2. What are some of the common risk associated with BPOs and what will be your strategy to cope with them?
This is one of the common questions asked to the experienced BPO professionals. Talk about the biggest risk of BPOs here which is having the huge amount of data with customer’s personal information. Any kind of security lapse can cause leakage of information putting the company’s reputation at stake. The strategy to safeguard data and avoid such risks is by employing measures such as no external hard drive or flash drive should be allowed by anyone on board. Apart from this, additional security software should be installed to secure the server from getting hacked.
3. What is the difference between BPO and Call Centre?
Having worked in the outsourcing industry, you need to articulate this question well. There is a fundamental difference between the two. While business process outsourcing is a methodology where outsourcing is done to a third party organisation to perform non-core jobs, the Call Centre’s main job is to deal with business clients through voice calls.
4. Name some of the major sectors for outsourcing business.
As someone with experience of working in the BPO industry, you must know this one. List down the main sectors here including IT and communication, insurance, medical, health services, and finance sectors where the majority of outsourcing works get done.
5. What is your understanding of ISO: 9000 in outsourcing?
Explain that in outsourcing, ISO: 9000 is a standard of mapping quality for the company. ISO: 9000 has been accepted by most of the BPO companies as the benchmark for the quality of service offered by them.
6. Why do you want to work for our BPO specifically?
This question is generally asked by the interviewer to check your understanding of a company’s requirements for individual projects. As you take on this question, focus on highlighting the company’s innovative marketing, creative approach, dynamic business policies, and the general growth of the company.
7. How comfortable you are with night shifts?
Irrespective of the job profile, it is one of the questions asked in every BPO interview. Considering the nature of the outsourcing business, it is essential to answer this question in affirmative. Not only does it leave a positive impression on the interviewer, but it also enhances your chances of selection.
Some of the other commonly asked BPO interview questions are:
a. Explain the difference between inbound and outbound Call Centres?
b. What are the different types of BPOs?
c. Tell us some of the reasons why companies outsource their business?
d. Can you tell us the difference between BPO and KPO?
e. List down the skills needed to be successful in BPO industry?
If done systematically, making a career progression in a BPO is not very difficult. Apart from industry knowledge, BPO recruiters expect excellent communication skills along with basic computer skills in an ideal candidate. Make sure to present yourself with confidence and positive attitude and nothing will stop you from clearing the interview with flying colours.
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