Zonal Service Manager - Printing/Industrial Products/Office Automation

Core Responsibilities:

Service Management:

• Achieve service targets and budgets, maintain printer-to-engineer ratio, and reduce breakdown calls.
• Monitor breakdown calls and prioritize responses, ensuring low resolution times.
• Adhere to installation standards and provide timely AMC/spare quotes.

People Development:

• Provide technical guidance to the team and identify training needs.
• Ensure team compliance with customer safety norms and conduct technical briefings regularly.

General Management:

• Optimize travel costs, manage spares inventory, and implement preventive maintenance schedules.
• Ensure timely submission of reports, tool maintenance, and readiness for emergency service calls.

Desired Skills and Qualifications:

• Education: B.E. in Electrical Engineering.
• Skills: Leadership, customer and service management, decision-making, people management, selling capital goods, and computer proficiency.
• Behavioral Skills: Excellent communication, target orientation, and process-oriented mindset.
• Age Range: 34-39 years.