About the Company
Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, India. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long-distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do jobs never done before.
Role: Zonal Sales Manager – D2C
Role Overview
As a Zonal Sales Manager (D2C), you will be responsible for driving business performance across assigned territories, covering both Retail and Broadband operations. The role focuses on maximizing revenue, ensuring high-quality customer service, and strengthening Airtel's presence in residential communities and retail environments.
Location - PAN INDIA
Key Responsibilities
Retail Store Operations
- Drive timely and efficient rollout of new stores, including staffing, inventory, and IT readiness
- Ensure adherence to all operational SOPs, compliance standards, and service guidelines
- Monitor store performance through KPIs and analytics to identify improvement opportunities
- Collaborate with cross-functional teams (Zonal, Circle, Central) for seamless operations
- Track competitor activities and recommend actionable responses
- Ensure timely resolution of escalations within defined timelines
- Deliver store profitability by achieving revenue and cost targets
- Execute and monitor key business programs across stores
Broadband Operations
- Improve customer acquisition quality and drive growth in high-value plans
- Define and optimize territories for field teams (TSMs) to enhance productivity
- Increase utilization across underpenetrated networks and buildings
- Work closely with channel partners and field teams to drive lead conversions
- Build strong relationships with residential societies (RWAs) to position Airtel as the preferred service provider
Customer Experience
- Deliver best-in-class customer service while maintaining a low detractor index
- Ensure adherence to all customer experience (CE) processes and standards
- Manage and resolve critical escalations with appropriate support
Team Management & Development
- Ensure availability of quality talent across stores and field teams
- Drive team engagement through structured training, onboarding, and development initiatives
- Manage attrition by improving hiring quality and implementing reward & recognition programs
Qualifications
- Graduate (full-time) required; MBA preferred
Experience
- 6–12 years of experience in sales, preferably in Retail and/or Broadband
