Senior Manager - IT Audit (IT Infrastructure)

Job Description

About the Internal Audit Group at American Express

Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.

We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.

About The Role

Our Internal Audit group is seeking an eager IT Audit Sr. Manager – IT Infrastructure in Gurugram to help advance and expand our audit coverage across the IT infrastructure portfolio. This portfolio spans infrastructure governance, network and system architecture, cloud platforms, database, IT asset, mainframe, data center and operational processes across the organization, including auditing first-line and second-line IT infrastructure management and technology risk functions. The ideal candidate will have strong problem-solving skills, excellent attention to detail, and the ability to communicate audit results and infrastructure risk insights effectively.

Responsibilities

• Act as an Auditor in Charge (AIC) on more complex audits and/or lead multiple simultaneous low-risk audits, executing and managing the audit engagement end-to-end, planning audit projects, defining objectives and scope, and coordinating with control groups and external auditors to ensure effective execution; conduct L1 reviews
• Analyze/review audit results and documentation to evaluate effectiveness and efficiency, synthesizing audit findings
• Lead audit client meetings and walkthroughs
• Develop test steps, audit findings, and the audit report in accordance with IAG policies and procedures
• Guide team on how to validate and execute corrective actions / Management Action Plans (MAPs) are impactful, sustainable, and improve the control environment of the business unit
• Support business monitoring activities with audit leadership, tracking key metrics to identify control issues and trends; stay up to date with evolving industry trends, external news and regulatory changes, and analyze the impact to the business exams
• Delegate tasks to team members; guide Senior/Staff in assessing risks, evaluating control design, and executing audit tests; review and provide feedback on work papers
• Serve as a People Leader, providing mentorship, coaching, and career development support for direct reports
• Effectively coach, teach, mentor, and develop less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit and analytic lifecycle, audit methodology and best practices
• Conduct post-audit feedback discussions with audit team members to provide actionable feedback, support development, and recognize accomplishments
• Guide team to proactively and routinely communicate task status, roadblocks, challenges, suggesting potential solutions to the team
• Begin to develop subject matter expertise in a specific line of business
• Serve as the first level of escalation, effectively navigating problems and difficult conversations
• Attend report / issue conversations with management, work with Director / Team Leader to communicate and action on next steps
• Report on assigned tasks in client reporting meetings; assist with preparing materials for Regulatory exams
• Follow-up with management to ensure management action plans are closed effectively and timely
  
  

Qualifications

• 6+ years of audit experience
• BA or BS in or equivalent in Information Systems, Computer Science, Accounting, Finance, Business, or related field
• Prior experience working at a Big Four / G-SIB
• Demonstrates strong written and verbal communication skills to deliver deliverables with quality, and actionable value-add feedback to management on issues, opportunity areas, and deficiency solutions
• Effectively leads a team in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities
• Applies critical thinking to break-down complex problems into components, and solve using data analysis, process, risk control knowledge, and experience to drive risk-based conclusions and decisions
• Applies control theory and professional auditing practices throughout the audit lifecycle
• Understands regulations, regulatory risks, accounting, and financial industry best practices relevant to the business, including emerging technology and data considerations, and incorporates into the audit approach to enhance outcomes
• Strong knowledge of IT infrastructure management, governance, and architecture concepts, with experience evaluating controls and risk mitigation techniques across modern infrastructure environments (e.g., network architecture, cloud infrastructure, virtualization, operating systems, access management, configuration management, system monitoring, and disaster recovery)
• Prior experience analyzing regulatory and industry frameworks (e.g., NIST, ISO 27001, COBIT, CIS benchmarks) and applying these standards to audits of IT infrastructure, including system security, network controls, access provisioning, change management, and operational resilience
  
  

Preferred Qualifications

• Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.
• Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization
• Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), or similar relevant data certification preferred
  
  

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.