Location: Hyderabad and Bangalore
Department: Growth
Job Type: Full-Time
About Nestaway
Nestaway is India's leading managed home rental company, leveraging technology and design to deliver superior rental solutions. As part of Aurum PropTech Ltd., we are building an integrated PropTech ecosystem across the real estate value chain.
We operate across both demand and supply sides of the rental marketonboarding homeowners, acquiring tenants, and end-to-end property management. Our mission is to deliver higher rental yields for homeowners and high-quality, affordable homes with a seamless experience for tenants.
Job Summary
The Zonal Manager Growth will own end-to-end performance of a defined zone, with clear accountability for revenue growth, supply acquisition, occupancy, customer satisfaction, and operational efficiency.
This is a target-driven leadership role requiring strong execution skills, data-backed decision-making, and the ability to scale operations while meeting aggressive growth and service benchmarks.
Key Responsibilities
1. Operational & Performance Management
- Own overall zone P&L, ensuring achievement of monthly and quarterly targets across supply onboarding, occupancy, revenue, and cost optimization.
- Drive execution of standard operating procedures (SOPs) to improve turnaround time, service quality, and operational efficiency.
- Track and improve key metrics such as occupancy %, onboarding cycle time, ticket resolution TAT, and portfolio utilization.
2. Team Leadership & Execution
- Lead and manage a team of Property Managers and Operations staff, with clear goal-setting, reviews, and performance tracking.
- Set individual and team-level targets, conduct regular performance reviews, and ensure accountability.
- Build a high-performance culture focused on results, ownership, and continuous improvement.
3. Business Growth & Expansion
- Drive new supply acquisition and market expansion within the zone, aligned to growth targets.
- Build strong relationships with property owners, brokers, developers, and local stakeholders to accelerate onboarding.
- Identify new micro-markets and execute go-to-market strategies to increase Nestaway's footprint.
4. Customer Experience & Retention
- Ensure high customer satisfaction scores (CSAT/NPS) by proactively resolving tenant and homeowner issues.
- Analyze customer feedback and implement process improvements to reduce escalations and churn.
- Own escalation management and ensure timely, data-backed resolution.
5. Financial & Data Management
- Plan and manage the zone budget, ensuring cost discipline while meeting growth targets.
- Analyze dashboards, KPIs, and MIS reports to identify trends, gaps, and corrective actions.
- Deliver regular performance reviews and actionable insights to senior leadership.
6. Compliance, Risk & Safety
- Ensure full compliance with local regulations, company policies, and contractual obligations.
- Drive adherence to health, safety, and risk management standards across properties and teams.
Qualifications & Experience
- Bachelor's degree in Business Administration, Management, or a related field (MBA preferred).
- 510 years of experience in a managerial or regional role, preferably in real estate, rental housing, PropTech, or consumer operations.
- Proven track record of meeting or exceeding targets in a fast-paced, metrics-driven environment.
- Strong leadership, stakeholder management, and execution capabilities.
- Excellent communication, negotiation, and analytical skills.
- Comfortable working with numbers, dashboards, and performance metrics.
- Proficiency in MS Office and familiarity with CRM/operations tools.
What Success Looks Like in This Role
- Consistent achievement of growth, revenue, and occupancy targets
- Improved operational efficiency and cost control
- High team productivity and engagement
- Strong customer satisfaction and retention metrics
Nestaway is an equal opportunity employer. We value diversity and are committed to building an inclusive, high-performance workplace.
