XStore Support Consultant

About Aspire:

Aspire Systems is a global technology services firm serving as a trusted technology partner for more than 275 customers across the globe. Aspire works with the world's most innovative enterprises in Banking, Insurance, Retail and ISVs, helping them leverage technology to transform their business in the current digital landscape. Its proven approach to Software Engineering & Digital Technologies helps companies run smart business models. Aspire's core philosophy of Attention. Always. communicates its belief in lavishing care and attention to its customers and employees. The company currently has over 4900 employees globally and is CMMI Level 3 certified. It operates across North America, LATAM, Europe, Middle East, and Asia Pacific.

Aspire Systems has been recognized for the 12th time in a row as one of the Top 100 Best Companies to Work For by the Great Place to Work Institute. To know more about Aspire Systems, visit https://www.aspiresys.com/.

Role : Xstore L2/L3 Support

Experience 6-9 years

Location Hyderabad / Chennai

Job Description:

We are seeking a skilled L2/L3 Support Consultant with at least 7+ years of experience. The Consultant will be responsible for providing technical support and troubleshooting expertise for the Oracle Xstore Point of Sale (POS) system. This role will focus on both Level 2 (L2) and Level 3 (L3) support, ensuring the smooth operation of Xstore in a retail environment. The Consultant will work closely with internal stakeholders, vendors, and IT teams to resolve issues, implement system changes, and maintain the stability of the POS infrastructure.

Essential Requirements and Qualifications:

* Minimum of 7+ years in IT, with at least 3+ years of experience Providing L2/L3 support experience for Oracle Xstore applications.

* Proficiency in Oracle Xstore POS application, including system configuration, troubleshooting, and integration.

* Provide expert-level support for complex Xstore POS issues escalated from L1 support.

* Knowledge of retail business processes and the role of POS in retail operations.

* Hands-on experience on Xstore Code and configurations to analyze and debug the issues to fix support tickets.

* Should be ready to work on the Shift Model.

* Should have good understanding on Store Operations

* Should have good Xstore Technical Skills on Handling L3 Tickets and Problem Management Tickets

* Should have used ITSM tools to create and manage incidents.

* Investigate, diagnose, and resolve Xstore POS system errors, bugs, performance issues, and other system anomalies.

* Hands-on experience with POS hardware, including terminals, printers, scanners, and payment devices.

* Work with cross-functional teams (e.g., Development, Network, Infrastructure) to resolve issues within the POS environment.

* Monitor the health of the POS system, ensuring high availability and system stability.

For more details, please reach out to [Confidential Information] via email/direct apply