Description and Requirements
We are looking forahigh-impactSMB Transformation Managerto drive strategic growth and transformation initiatives for the Lenovo Pro program.This role will drive a mission-critical transformation to accelerate SMB growth by building and scaling a global maturity model across geographies. The ideal candidate bringsa strong growthmindset, thrives in ambiguity, and excels at influencing across alargeglobalorganization to turn strategy into scalable, customer-centric execution.
Responsibilities:
IdentifySMBRevenue GrowthOpportunitiesthroughnew programs, offerings and benefitsacrossregions,segmentsand channels
ExecuteGlobal SMB Transformation Strategy: Define and deliverend-to-end transformation roadmap to advance SMB maturity across geographies, aligning teams to a unified vision for growth.
Build & Scale the SMB Maturity Model:Develop and operationalize a structured maturity framework thatidentifiesgaps, prioritizes opportunities, and enables step-change growth across regions.
Drive Cross-Functional Alignment & Influence:Partner across marketing, sales, product, and operations toalign onpriorities, influence decision-making, and ensure coordinated execution in a highly matrixed environment.
Translate Insights intoactionable strategies and continuous optimization: Leverage data, analytics, and market insightstoidentifygrowth opportunities, inform strategy, and measure the impact of transformation initiatives.
Enable Global Consistency with Local Flexibility: Collaborate with regional teams to tailor strategies based on market maturity whilemaintaininga consistent global framework and standards.
Partner with regional and global teams to evaluate SMB maturity across geographies,identifykey capability gaps, and build strategic roadmaps that enable scalable growth, improve customer experience, and drive performance outcomes
Operationalize at Scale: Create scalable playbooks, processes, and tools that enable consistent execution and accelerate maturity progression across geographies.
Drive Omnichannel Strategy Integration:Connect and align eCommerce, marketing, and sales motions to deliver a seamless, end-to-end customer experience across the SMB lifecycle.
Establish & Monitor Performance Metrics:Define, track, andoptimizekey KPIs to measure business performance, inform decision-making, and ensure accountability across transformation initiatives.
Requirements
Bachelor's degree in business,marketingor related field, with8+ years demonstratedexpertiseineCommerce, digitaltransformationor customer lifecycle strategy.
Proven ability to lead through influencein a highly matrixed global organization,managing stakeholdersand guiding cross-regional teams to gather insights, prioritizeinitiativesand drive alignmentagainst a unified strategy.
Deep knowledge of SMBsegment dynamics, eCommerce ecosystemsand omnichannel engagement modelsincluding how marketing, sales, and digital experiences connect to drive acquisition, retention, and growth.
Strong organizational, project management, analytical and quantitative skillsto manage multi-workstream initiatives from end-to-end.
Attention to detail andresults oriented.
Strong written and verbal communication skills.
Exceptional interpersonal and relationship-building skills, with the ability to adapt to diverse situations and collaborate seamlessly across global teams.
Resourceful,proactive,andself-motivated.
Willing to be flexible andadapt to changing requirements when needed.
Strongstrategic thinkingand problem-solving skills.
Thrives in a fast-paced, global environment.
