Responsibilities
Transforming the Workspace Team
- Participate in ad-hoc projects.
- Deliver exceptional service consistently with obsessive attention to detail.
- Ensure resets comply with agreed formats, including Clear Deck policy reporting.
- Conduct proactive workspace checks, including after business hours.
- Maintain a dynamic, responsive, and agile team.
Client/Stakeholder Management
- Develop and manage client relationships proactively.
- Ensure compliance with client contracts and KPIs.
- Gather and act on end-user feedback.
- Support the Workspace Lead in achieving client satisfaction.
Leadership / Staff Management
- Foster teamwork, cooperation, and performance excellence.
- Manage and develop the team through performance assessments and training.
- Ensure proper staff resourcing and succession planning for key roles.
- Engage and coordinate on-site vendors effectively.
Operations Management
- Exercise functional operational control for consistent service delivery.
- Implement, monitor, and measure service procedures and policies.
- Spot-check vendor performance and contractual compliance.
- Maintain operational and technical knowledge of the site.
- Manage change control processes and resolve complaints efficiently.
- Prepare risk assessments for self-delivery tasks.
- Respond to emergency situations and critical out-of-hours issues.
- Report building incidents and ensure resolution.
- Monitor and manage staff performance using Individual Performance Management criteria.
- Ensure timely delivery of services and maintain up-to-date property service information.
Continuous Improvement & Cost Management
- Drive value through cost-saving initiatives.
- Manage budgets effectively and ensure cost-efficiency.
- Collect, analyze, and report data to assess management objectives.
