Team Lead

Skill sets required:

• Excellent background in a customer-centric environment

• Experience in leading a team

• Basic understanding and knowledge of contractual agreements

• Good eye for detail

• Well-developed IT skills (MS packages)

• Hands-on approach in process and people management

• Excellent communication skills

• Ability to manage KPI's

• Flexibility and ability to adapt

• Time management

• Organizational skills

• Proven leadership skills Preferable

• Possess previous customer service experience, ideally from a service/engineering background

• Be experienced in working with customer dispute