Service Delivery Management: Oversee day-to-day workspace operations, ensuring compliance with SOPs, SLAs, and service standards.
Client & Stakeholder Management: Develop and maintain strong relationships with clients, vendors, and other stakeholders; proactively respond to client feedback and requirements.
Team Leadership: Mentor, coach, and manage the Workspace team to maintain high morale, promote performance excellence, and deliver customer delight.
Operations Oversight: Implement and monitor service tasks, policies, and procedures; resolve operational issues and complaints; manage out-of-hours emergencies.
Vendor & Supplier Coordination: Monitor and manage vendor performance to ensure delivery of contractual obligations; implement service improvements and manage vendor escalations.
Continuous Improvement & Cost Management: Identify and implement cost-saving initiatives, analyze performance data, and propose operational improvements.
Risk & Compliance: Prepare risk assessments, ensure safe working practices, and manage reporting in line with client and internal guidelines.
Performance Monitoring & Reporting: Track and report KPIs, SLAs, and team performance; maintain accurate records on Client Property Services SharePoint.
Project Participation: Contribute to ad-hoc projects, workspace resets, and initiatives that support operational excellence.
