Experience in client handling, front office functioning, visitor management, room bookings.
Preferably with experience at organizations/industries like international tier 1 clients, Luxury hotel properties, PE firms.
Calendar Management, coordination with support teams - Transport, Security, Facilities etc. for a smooth office functioning
Oversee & lead a team of housekeeping, cleaners, pest control, and other facility management (soft services) members(direct/through vendor partners)
Vendor management
Inventory management
Guide AFM & vendor teams on rightsizing to meet customer expectations
Ensure proper management all service contracts, including inspections and quality management of service delivery
Developing and implementing operational procedures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance
Ensuring an adequate supply of materials and service for the proper operation of the facilities
Assisting with the preparations of budgets, and client reports, including financial reconciliation
Develop and implement a Preventive and Planned Maintenance program to minimize maintenance, repair, and replacement costs together with minimizing the risk of failure.
Develop and implement a property risk management system which identifies major property risks including occupational health and safety, fire safety and essential services and environmental
Inform CLIENT of all statutory notices, requirements and regulations from Government, Statutory Boards, or other authorities.
The role is responsible for full delivery of Facilities Management services at independent site. The purpose of the role is to deliver good quality, cost effective and risk-free office environments and services to customer.
Responsible for managing the day-to-day site operations to ensure the SLAs are delivered as per agreed KPI in the agreement.
Strategic review of service and supply contracts to determine value for the across the sites Renegotiation and tendering where necessary in accordance with contract..
Follow up for assigned PO, work completion as per PO until invoice submission.
Follow up with Vendor partners for timely submission of compliance document; ensure the services are imparted as per compliance.
Ensure that the team closely liaises with the technical operations team to ensure service standards are maintained
Evaluating service response time and analyzing occupant service request trends and suggestions
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
Recommending continuous quality improvement practices across the sites.
To co-ordinate and monitoring the contractor management program.
Develop initiatives and strategies that lead to cost savings and eventual profitability of the account. Contribute to global initiatives and take a leading role as required
To lead by example and groom the team in achieving maximum client satisfaction level.
Ensure and complete periodic reporting to meet client expectations and internal requirements as per regional standard.
Ensure that the team delivers meaningful inputs across the region in the development of monthly management reports.
Actively encourage an environment that supports teamwork, co-operation & performance excellence across the site within the account team
Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics.
As part of the management team, ensure there is total teamwork across the across various functions.
