Workplace Management Practitioner

Project Role : Workplace Management Practitioner

Project Role Description : Oversee workplace services across locations, managing space planning, facilities, safety compliance, and onsite support. Leverage tools, data, and solutions to deliver efficient, high-quality environments. Ensure safe, functional, and well-managed workplaces that enable employee productivity and support business needs

Must have skills : Microsoft Intune

Good to have skills : Machine Learning (ML), DevOps, Python (Programming Language)

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Industry Subject Matter Advisor, you will work closely with cross-functional IT teams, business stakeholders, and vendor partners to deliver secure, scalable, and high-performing collaboration solutions that enable seamless communication and productivity for our global workforce and offer your expertise in designing, implementing, and managing enterprise-grade collaboration platforms and unified communication services across Microsoft 365 platform.

The role requires a forward-thinking professional with AI-first mindset to design, develop, and deploy intelligent frameworks leveraging Generative AI (GenAI) and Agentic AI frameworks within Workplace Collaboration Platforms. You should have a strong understanding of various Business Functions, a passion for innovation in AI, and rich experience with delivering enterprise grade technology solutions using Gen AI / Agentic AI Frameworks. You should have the ability to conceptualize and implement AI-driven enhancements to traditional Workplace Collaboration processes, driving the next generation of enterprise automation and intelligence.

• Roles & Responsibilities:
• Expected to perform independently and become an SME.
• Engage in end-to-end AI-enabled project delivery: requirement gathering, solution design, implementation, testing, and business adoption.
• Work with real-time AI platforms, integrating AI insights into enterprise decision-making workflows
• Engage with multiple teams and contribute on key decisions
• Expected to provide solutions to problems that apply across multiple teams
• Facilitate workshops and discussions to gather requirements and feedback from stakeholders
• Mentor junior professionals and assist in their development and understanding of application processes
• Professional & Technical Skills:
• Must Have Skills
• Proficiency in Entra ID & Microsoft 365 Services including Productivity Apps, Collaboration Apps such as:
• Microsoft 365 (EXO, Sharepoint, Onedrive, PowerApps, PowerBI, Viva)
• Microsoft CoPilot, Microsoft Azure AD
• Microsoft Teams EV & Rooms,
• Azure DevOps
• PowerShell, Ansible, Python & Terraform
• Experience with Enterprise Voice & Contact Center solutions like Teams, Cisco, Zoom etc
• Ability to analyze business requirements and translate them into technical specifications.
• Familiarity with integration techniques and tools within the Workplace Cloud Platforms ecosystem
• Strong problem-solving skills, analytical thinking, and ability to manage complex hybrid environments.
• Excellent communication and stakeholder management skills.
• Good to Have Skills
• Connects AI concepts to business objectives for on-time delivery
• Hands-on experience in GenAI (LLMs, embeddings, vector databases) and Agentic AI applications (multi-agent systems, planning, reasoning) demonstrated through project implementations
• Strong fundamental knowledge of AI lifecycle, data analysis, statistical concepts of ML algorithms (supervised and unsupervised learning) and AI concepts of NN (Neural Networks) and NLP (Natural Language Processing)
• Build Copilot prompts and copilots for workplace scenarios orchestrating LangChain RAG workflows grounded in approved content
• Solid grasp of prompt engineering, AI evaluation frameworks, value realization in AI projects
• Experience in Implementing collaboration governance frameworks including retention, compliance, and DLP
• Hands on experience in automation leveraging Devops pipelines and manage CI/CD workflows with tools such as Jenkins, GitLab CI, or GitHub Actions
• Worked on improving the Digital Experience scores for business
• Certifications (Required / Preferred):
• Required
• Microsoft Certified: Teams Administrator Associate (MS-700)
• Microsoft 365 Certified: Fundamentals (MS-900)
• Azure Fundamentals (AZ-900)
  
  

Preferred

• Microsoft 365 Certified: Enterprise Administrator Expert (MS-100/MS-102)
• Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
• Quest / Sharegate product certifications (if available)
  
  

Additional Information:

• The candidate should have minimum 5/3 years of experience in Workplace collaboration services with Microsoft 365 for L9/L10.
• This position is based at our Gurgaon/ Bengaluru office.
• A 15 year full time education is required.
• Resource needs to be AI Ready.