Workplace Experience Manager

Facility Operations Management

• Manage daily facility operations including engineering, housekeeping, security, and workplace services

• Ensure preventive and breakdown maintenance adherence (52-week plan)

• Monitor building inspections, walkarounds, and snag resolution

• Ensure 100% uptime of critical facility systems and services

Workplace Experience & Client Management

• Act as single point of contact for all facility-related escalations

• Manage client, VIP, and government official visits

• Conduct workplace engagement programs, townhalls, and feedback initiatives

• Ensure high client satisfaction and service excellence

Vendor & Service Partner Management

• Manage vendor onboarding, performance reviews, and contract compliance

• Ensure SLA adherence and service quality monitoring

• Conduct monthly vendor scoring and performance reviews

Asset & Infrastructure Management

• Oversee asset tracking (bonded and non-bonded) and inventory management

• Coordinate with engineering and builder teams for facility upkeep

• Ensure proper maintenance of all building systems and equipment

Compliance & Risk Management

• Ensure statutory compliance, safety standards, and audit readiness

• Conduct risk assessments and implement mitigation actions

• Manage business continuity planning (BCP) and emergency preparedness

Budget & Financial Management

• Manage operational budgets including OPEX, CAPEX, and office services costs

• Track invoices, utilities, petty cash, and procurement activities

• Ensure cost optimization and financial governance compliance

Reporting & Documentation

• Prepare daily, weekly, and monthly operational reports

• Ensure CRM dashboards and MIS reports are submitted on time

• Track audit observations and ensure CAPA closure

Training & Team Development

• Conduct training for facility staff and vendor teams

• Ensure onboarding and development of direct and TPV staff

• Promote safety training, fire drills, and compliance awareness

Technology & Tools Management

• Ensure effective usage of facility management tools (IMT, VMT, Site Ops, etc.)

• Track tickets, incidents, and escalations through digital platforms

• Ensure data accuracy in reporting systems