Duties & responsibilities
- Site operations management.
- Monitoring of Housekeeping related activities.
- Arrangement of all consumables and supplies for Client / VIP visits.
- Interfacing with the pest control for carrying out the pest control activities at the facility.
- Monitoring the mail room activities.
- Preparing the Daily/Weekly and Monthly reports.
- Ensuring all compliance audit documents are submitted by vendor in compliance audit site.
- Interacting with the housekeeping vendor.
- Taking facility rounds and find out snags and raising Corrigo tickets for the same.
- Follow up and close the corrigo tickets logged as per SLA.
- Effectively manage ground team to ensure an on time deliverable system.
- Routine inspection of all services to ensure performance measures are being maintained.
- Support the Assistant Workplace Manager in all administrative functions, security issues and Workplace services and any other administrative functions deemed by Client.
- Ownership of the day-to-day administration, including reports generation of the inventory tracker.
- Briefing all the housekeeping/mailroom staff during shift deployment and communicate the priorities of the day and address complaints.
- Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions.
- Communicate to the Assistant Workplace Manager all incidents issues and pending problems.
- Take rounds of the workplace regularly and fill Dont Walk By and share email to all team.
- Identify issues at workplace and initiate immediate rectification actions.
- Monitoring cafeteria kitchen cleanliness, vending machines, stock maintenance and all-time availability of the same.
- Monitoring the food vendors at site.
- Soft services stores and stocks to be maintained as per standards.
- Indent monthly requirements for soft services as per the month's budget.
- Involve in Vendor staff Training & Development.
- Manage concierge requests from client through office boy.
- Manage laundry.
- Maintaining stock and issuing of sports equipments, kitchen equipments & breakage count.
- Maintain artifacts asset register on quarterly basis.
- Vendor grooming and real time monitoring of services and periodic reviews and maintain performance evaluation on monthly basis.
- Ensuring vendor background checks are maintained on regular basis.
Performance objectives
- Provide Superior Client Service (weighting 50%)
- Initiative or Process Improvement in Functional Area (weighting 40%)
- Personal and Professional Development (weighting 10%)
Key skills
- Team handling experience
- Should have good working knowledge on soft services
- Computer Knowledge
- Should have good communication skills
Employee specification
- Candidate should have 3-5 year's experience in Facilities/Event Management industry into IT / Banking / Corporate set up.
