Job description
Will mainly work on developing dashboards and reports for the Workforce Management . They will work closely with internal and external stakeholders (Operations, Support groups, Client s Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times.
Key Responsibilities
- Design performance efficient, impactful reports and visualizations for business and technical audiences
- Making large and/or complex data more accessible, understandable and usable
- Transforming, improving and integrating data, depending on the business requirements
- Responsible for data federation
- Create and maintain a reports instruction manual
- Delivering the data in a useful and appealing way to users
- Skills and Qualifications
- At least 6 months experience in Workforce Management as Reporting Analyst or similar capacity
- Ability to work with large amounts of information and see the bigger picture
- Excellent analytical and problem-solving skills
- Strong attention to detail
- Critical thinking
- Communication skills, both written and verbal
- Excellent math skills (optional but preferred)
- Ability to contribute proactively both independently and as part of a team
- (Preferred) experience in Power BI, Amazon Connect, Kibana, Teleopti
- (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI
Education
- (Preferred) Bachelor s Degree in Computer Science, Mathematics, Statistics, Programming background is a plus, Information Technology, Master s Degree in Statistics
