Workforce Planning & Rostering Support

Job Purpose:

dnata is world's trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide range of quality and safe ground handling, cargo, travel, catering, and retail services in 35 countries across 6 continents, contributing to a memorable travel experience in the air and on the ground. If it's part of the journey, it's part of the portfolio.

Job Title: Workforce Planning & Rostering Support

Location: Bengaluru. KA

Employment Type: Fulltime, 24/7 operational environment

Objective: Support the Workforce Planning function by preparing, maintaining, and administering accurate workforce rosters. Ensure compliance with company policies, industrial agreements, and fatigue rules while providing timely roster support to operations.

Key Responsibilities:

• Manage daytoday roster changes (absences, swaps, demand variations).
• Maintain accurate roster data in workforce management systems.
• Support payroll, time & attendance, and reporting accuracy.
• Handle rosterrelated queries in a professional, serviceoriented manner.
• Ensure compliance with rostering rules, agreements, and policies.
• Contribute to continuous improvement of rostering processes.

Required Skills:

• Experience in workforce rostering within a 24/7 environment.
• Knowledge of WFM/rostering systems (e.g., Kronos, NICE, Genesys).
• Proficiency in MS Excel for data checks and reporting.
• Strong attention to detail, accuracy, and timeliness.
• Ability to manage multiple requests in a fastpaced setting.
• Clear communication and stakeholder management skills.

Values: Commitment to safety, service excellence, compliance, and teamwork.