We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management.
We need someone who has the ability to manage multiple, complex, ongoing tasks and projects.
Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. We re in search for someone who is proactive when it comes to making decisions, as well as solving problems.
We need someone who is proficient in statistical analysis and possesses good computer and software skills.
Someone who has the ability to read trends and project those into future forecasts. Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint), or the ability to learn technology very quickly.
