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Bottom Line

Workforce Management (WFM) Analyst

Bottom Line
Bengaluru
3-8 Years
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Job Description

Key Responsibilities:

  • Forecasting & Scheduling: Develop and maintain workforce forecasts and schedules using advanced Excel techniques, ensuring coverage meets service level, occupancy, and productivity targets across multiple geographies and business units.
  • Foundational Build: Establish baseline capacity plans and scheduling frameworks to create scalable workforce management processes.
  • Real-Time Management Support: Partner with operational managers and team leads for intraday adjustments, monitoring performance trends, and contributing to service level achievement.
  • Ongoing Maintenance: Update forecasts and schedules monthly, incorporating trends and operational changes to maintain accuracy.
  • Global Forecasting: Contribute to global forecasting efforts, ensuring consistency and alignment across business units.
  • Productivity & Performance Analysis: Conduct schedule adherence and productivity analysis, providing actionable insights and recommendations.
  • Collaboration & Continuous Improvement: Work closely with operations, training, and business leaders to enhance workforce planning accuracy, responsiveness, and process efficiency.

More Info

Job Type:
Permanent Job
Industry:
Software Engineering
Role:
Software Engineer/Programmer
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Bottom Line

Bottomline helps businesses transform the way they pay and get paid. A global leader in business payments and cash management, Bottomline’s secure, comprehensive solutions modernize payments for businesses and financial institutions globally. With over 35 years of experience, moving more than $16 trillion in payments annually, Bottomline is committed to driving impactful results for customers by reimagining business payments and delivering solutions that add to the bottom line. Bottomline is a portfolio company of Thoma Bravo, one of the largest software private equity firms in the world, with more than $184 billion in assets under management.

Job ID: 141923369

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Last Updated: 10-02-2026 06:18:56 AM
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