Workforce Management (PSD) Professional

• Provide production support for Workforce Software applications, ensuring smooth Time & Attendance system operations.

• Manage and resolve production support tickets within defined SLA timelines.

• Troubleshoot user issues related to Workforce Software functionalities and performance.

• Analyze system logs and error messages to identify root causes of issues.

• Research recurring problems and implement permanent fixes or workarounds.

• Monitor job logs and take corrective actions or escalate issues to relevant teams.

• Maintain and update lookup tables based on business requirements and system changes.

• Document resolutions, best practices, and troubleshooting steps for knowledge sharing.

• Support end users by answering functional and technical queries.

• Collaborate with cross-functional teams to ensure system stability and performance.

• Ensure continuous improvement in workforce management processes and support operations.