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JP Morgan Chase & Co.

Workflow Management Product Associate

4-6 Years
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  • Posted 3 days ago
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Job Description

Join our dynamic global team and play a pivotal role in shaping the future of workflow management. You'll collaborate with senior management to deliver innovative solutions that enhance client experiences, reduce risks, and drive operational efficiency. Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.


As a Senior Product Associate within Unity in Corporate and Investment Banking Markets, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact. You are supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities
  • Ensure deep understanding of user journeys and jobs-to-be-done.
  • Support user research, journey mapping, and market analysis to inform the strategic product roadmap.
  • Develop value propositions that relieve user pains and identify gains advocate customer needs across cross-functional teams.
  • Identify and address risky assumptions through targeted experimentation validate hypotheses via rapid, iterative tests.
  • Partner with the Product Manager to identify new product opportunities and with UX Research/Design to advance discovery and designs.
  • Provide product leadership by setting priorities and articulating vision for planning and execution.
  • Capture and refine user stories with Technology, UX, and Data Science write requirements and epics prioritize based on value and cost.
  • Define and track OKRs to focus teams on outcomes and value realization.
  • Use data to gain insights into product and user behavior analyze and evaluate product metrics against time, cost, and quality targets.
  • Engage Operations, Client Service, and Marketing to define rollout strategies and adoption plans.
  • Anticipate and plan for upstream and downstream implications of new features on the end-to-end product experience.

Required qualifications, capabilities, and skills
  • 4+ years of prior experience in Product Management, ideally in a large corporation, client service, operational, or technology environment.
  • Understanding of CIB Operations business areas and trade lifecycle knowledge.
  • Working knowledge of web and database technologies.
  • Experience working in agile teams with UX designers and technologists. Inquisitive and motivated to solve business problems creatively.
  • Confident in questioning business and technology requirements and solutions.
  • Logical and structured approach to planning, analysis, and decision-making.
  • Well-organized and able to work under pressure to meet deadlines.
  • Attention to technical detail, seeking out potential problem areas and following up with experts.
  • Proficient knowledge of the product development life cycle activities including discovery and requirements definition
  • Developing knowledge of data analytics and data literacy
Preferred qualifications, capabilities, and skills
  • Experience with Artificial Intelligence and machine learning applications.
  • Strong stakeholder management skills.
  • Ability to lead cross-functional teams.
  • Experience in defining and tracking product metrics.
  • Familiarity with data-driven decision-making processes.

More Info

About Company

JPMorgan Chase Bank, N.A., doing business as Chase Bank or often as Chase, is an American national bank headquartered in New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase

Job ID: 143116695

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