This is a remote position.
Mail:- [Confidential Information]
telecaller initiates or receives phone calls to promote products, generate leads, or support customers, acting as a company's frontline communicator. Key duties include engaging prospects, overcoming objections, scheduling meetings, and logging interactions in a CRM system. Candidates need strong verbal communication, negotiation, and computer proficiency.
www.shine.comwww.shine.com +2Key Roles & ResponsibilitiesOutbound Calling: Proactively call prospective clients to introduce products, services, or set up meetings.Inbound Query Handling: Receive calls from customers to answer questions, resolve complaints, and provide information.Lead Generation/Sales: Persuade potential customers to purchase products or services to achieve daily/weekly targets.Data Maintenance: Maintain accurate logs of customer conversations, call outcomes, and update CRM databases.Following Scripts: Deliver prepared sales scripts to persuade potential customers while adapting to natural conversation. WeCPWeCP +5Required Skills and QualificationsCommunication: Excellent verbal communication and interpersonal skills in English and regional languages.Negotiation: Ability to convince clients and handle objections or rejections professionally.Technical Skills: Proficiency in MS Office and database management software (CRM).Experience/Education: Prior experience in telecalling or customer service is often preferred, though many roles are open to freshers.Soft Skills: High-energy, positive attitude, and target-oriented mindset. www.shine.comwww.shine.com +7Common Work EnvironmentOften located in office settings or hybrid, with a strong focus on CRM tools for productivity tracking.Opportunities may include day shifts, rotational shifts, or night shifts
