This is a remote position.
Mail:- [Confidential Information]
Telecaller job involves making & receiving calls to engage customers, generate leads, sell products/services, resolve issues, and gather feedback, requiring strong communication, persuasion, and data entry skills to meet sales targets while ensuring customer satisfaction. Key duties include outbound/inbound calling, updating CRM, following up, handling inquiries, meeting targets, and maintaining detailed records for sales or customer service goals.
Key Responsibilities:Customer Engagement: Make outbound calls to potential/existing customers and handle inbound calls, addressing queries and building relationships.Sales & Lead Generation: Promote products/services, persuade customers, and convert leads into sales opportunities.Information Management: Collect customer data, update CRM systems, and maintain detailed call records.Issue Resolution: Address customer complaints and provide solutions, ensuring a positive customer experience.Target Achievement: Meet daily, weekly, or monthly targets for calls, leads, or sales. Essential Skills & Qualifications:Communication: Excellent verbal communication, clear articulation, and persuasive language.Interpersonal: Ability to build rapport, handle difficult customers, and maintain professionalism.Technical: Basic computer skills for CRM/data entry; knowledge of relevant languages.Drive: Goal-oriented with a focus on achieving results and customer satisfaction. What Makes a Good Description:Be Realistic: Set clear expectations about the role's targets and pressures.Be Specific: Detail the exact duties, from cold calling to handling specific queries.Highlight Culture: Give candidates an idea of the work environment.
