This is a remote position.
Mail:- [Confidential Information]
telecaller job involves making outbound calls to potential clients and handling inbound calls from existing customers to generate interest, promote products/services, and provide support. Key responsibilities include making sales, managing customer inquiries, resolving complaints, and maintaining accurate customer records and call logs. The role requires strong communication, persuasion, and multitasking skills, with a focus on meeting sales targets and adhering to company policies.
Core responsibilitiesSales and lead generation: Make outbound calls to potential customers to explain products or services, persuade them to buy, and follow up on leads to convert them into customers.Customer service: Handle inbound calls from customers, answer their inquiries, provide information, and resolve complaints professionally.Call management: Operate telephone systems, maintain accurate records of customer interactions, and update customer databases.Reporting: Keep track of sales, call logs, and other data to create reports on performance and customer feedback.Product knowledge: Stay informed about products, services, pricing, and company policies to provide accurate information to customers. Required skills and qualificationsCommunication: Excellent verbal communication, active listening, and persuasion skills.Interpersonal skills: Ability to build positive relationships with customers and handle rejection professionally.Computer proficiency: Basic computer literacy and often familiarity with CRM (Customer Relationship Management) software.Goal-oriented: Self-motivated and focused on meeting daily/weekly call and sales targets.Organization: Strong attention to detail for maintaining accurate records.Education: A high school diploma is often the minimum requirement, though some roles may prefer a bachelor's degree.
