This is a remote position.
Mail:- [Confidential Information]
telecaller job involves making outbound calls to potential customers and handling inbound calls to promote products, generate leads, and provide customer service. Key responsibilities include explaining product features, resolving complaints, and maintaining accurate customer records. Essential skills include strong communication, sales persuasion, and database management.
Core responsibilitiesOutbound calls: Initiate calls to prospective customers to introduce products/services, generate leads, and close sales.Inbound calls: Answer calls from customers to address inquiries and resolve issues.Lead generation and follow-up: Identify potential customers and follow up with them to move them through the sales funnel.Customer service: Provide information about products, services, and pricing, and handle complaints with patience and a positive attitude.Data management: Record details of customer interactions and update customer information in a database or CRM system.Achieve targets: Meet daily and monthly sales and call quotas. Essential skills and qualificationsExcellent verbal communication and interpersonal skills.Persuasion and negotiation skills.Basic computer proficiency, including knowledge of CRM software.Ability to work in a fast-paced environment and handle high-pressure situations.Research and record-keeping abilities.A minimum of a high school diploma is often required. Some roles may also require a bachelor's degree.
