This is a remote position.
mail:- [Confidential Information]
telecaller's job involves using the telephone to contact potential or existing customers to generate sales, provide information, or offer support. Key responsibilities include making outbound calls, handling inbound inquiries, explaining products/services, generating leads, resolving complaints, maintaining customer records in a database, and meeting sales or engagement targets. Essential skills for a telecaller are strong communication and persuasion, active listening, problem-solving, and the ability to handle rejection and maintain a positive attitude.
Key ResponsibilitiesOutbound Calling: Make calls to prospective customers to introduce products or services, generate leads, and convert them into customers. Inbound Call Handling: Answer incoming calls to address customer questions, concerns, and complaints in a professional and helpful manner. Product & Service Explanation: Clearly explain product features, benefits, pricing, and other relevant information to potential customers. Lead Generation & Sales: Identify and follow up on sales leads, persuade customers, and drive sales or appointments. Customer Relationship Management: Maintain accurate call logs, update customer databases, and follow up with existing customers to ensure satisfaction. Problem Resolution: Resolve customer complaints and address their needs effectively to ensure a positive customer experience. Target Achievement: Meet or exceed daily, weekly, or monthly sales quotas and performance targets. Compliance & Documentation: Adhere to telecalling scripts, company policies, and maintain detailed records and reports. Skills & QualificationsExcellent Communication: Strong verbal communication skills for clear, persuasive, and professional interaction with customers. Persuasive Skills: The ability to influence customers, handle objections, and drive conversions. Active Listening: Ability to listen carefully to understand customer needs and provide appropriate solutions. Problem-Solving: Aptitude to resolve customer issues and handle challenging situations effectively. Computer & CRM Proficiency: Basic computer skills for data entry and familiarity with Customer Relationship Management (CRM) tools. Time Management: Efficiently manage multiple calls and tasks to maximize productivity. Positive Attitude: Maintain a positive and professional approach, especially when facing rejection.
