This is a remote position.
mail:- [Confidential Information]
Telecaller, also known as a telemarketer or phone sales representative, is responsible for making and receiving calls to engage with potential and existing customers. Their primary objective is to promote products or services, generate leads, or provide customer service. Telecallers play a crucial role in building relationships with customers, resolving issues, and driving business growth.
Key Responsibilities:Outbound Calls:Making a high volume of calls to potential customers to promote products, services, or offers. Inbound Calls:Handling incoming calls from customers to address inquiries, resolve issues, or provide support. Lead Generation:Identifying and qualifying potential customers through phone conversations. Sales:Closing sales deals and achieving sales targets over the phone. Customer Service:Addressing customer complaints, providing information, and ensuring customer satisfaction. Data Management:Maintaining accurate records of customer interactions, updating databases, and documenting sales information. Product Knowledge:Developing a strong understanding of the company's products and services to effectively communicate their features and benefits. Relationship Building:Building rapport with customers and fostering positive relationships through phone conversations. Essential Skills:Communication Skills:Excellent verbal communication skills are crucial for engaging with customers, conveying information clearly, and handling objections. Persuasion and Negotiation:The ability to persuade customers, handle objections, and negotiate deals over the phone is essential. Customer Service Skills:The ability to handle customer inquiries, resolve issues, and provide excellent customer service. Sales Skills:The ability to generate leads, close sales, and meet sales targets. Time Management:The ability to manage a high volume of calls, prioritize tasks, and meet deadlines. Problem-Solving:The ability to identify and resolve customer issues and complaints. Adaptability:The ability to adapt to different customer personalities, needs, and situations. Computer Skills:Basic computer skills for using call center software, databases, and other tools
