This is a remote position.
Mail:- [Confidential Information]
telecaller's job description includes making outbound calls to potential and existing customers, handling inbound calls, explaining products or services, and generating leads or sales. Key responsibilities also involve resolving customer issues, maintaining customer records in a CRM system, and meeting sales or engagement targets. Strong communication, persuasion, and problem-solving skills are essential for success in this role.
Core responsibilitiesOutbound and inbound calls: Make outbound calls to prospective clients, handle incoming calls, and address customer inquiries.Sales and lead generation: Promote products and services, persuade customers to make purchases, and follow up on leads to convert them into customers.Customer service: Provide support to customers, resolve complaints, and maintain customer satisfaction.Record keeping: Maintain accurate call logs, update customer records in a CRM system, and create reports on sales and customer interactions.Product knowledge: Stay updated on product details, pricing, and promotions to provide accurate information to customers. Essential skills and qualificationsCommunication: Excellent verbal communication and interpersonal skills are crucial.Persuasion: The ability to persuade customers and close deals is a key requirement.Problem-solving: Strong problem-solving and negotiation skills are necessary to handle customer concerns.Computer skills: Basic computer knowledge and familiarity with CRM software are typically required.Other skills: Research skills, time management, and the ability to handle rejection professionally are also important. Typical requirementsEducation: A high school diploma is often the minimum, with some positions preferring or requiring a bachelor's degree.Experience: Previous experience in telemarketing, sales, or customer service is often preferred.Language skills: Strong command of the local language is necessary, and proficiency in other languages like English is often a requirement, especially for international roles.Additional qualifications: For some roles, like educational counseling, specific knowledge of the industry is needed.
