This is a remote position.
mail:- [Confidential Information]
Telecaller, also known as a Telephone Operator or Phone Agent, is responsible for making and receiving phone calls to promote products or services, gather information, or make sales on behalf of a company. They interact with existing and potential customers, handle inquiries, and work to achieve sales targets. Telecallers play a crucial role in direct communication with the target audience, building relationships, and generating revenue.
Key Responsibilities:Outbound and Inbound Calls: Making and receiving phone calls to engage with customers. Product Promotion: Explaining product features, benefits, and pricing to potential customers. Lead Generation and Conversion: Following up on leads and converting them into sales or appointments. Customer Service: Addressing customer inquiries, concerns, and complaints professionally. Maintaining Records: Updating customer information and call logs accurately. Meeting Targets: Achieving daily/weekly call targets and contributing to team performance. Following Scripts and Guidelines: Adhering to telecalling scripts and organizational policies. Building Relationships: Fostering positive relationships with existing and potential clients. Data Entry and Reporting: Maintaining accurate records of interactions and reporting on results. Problem Solving: Handling customer complaints and finding suitable solutions. Staying Updated: Keeping up-to-date with product knowledge and industry trends. Essential Skills:Communication Skills: Excellent verbal and written communication is crucial for engaging with customers. Persuasion and Negotiation: Ability to influence customer decisions and handle objections. Active Listening: Paying close attention to customer needs and concerns. Customer Service Orientation: Empathy, problem-solving skills, and a positive attitude. Sales Acumen: Basic understanding of sales processes and closing techniques. Time Management: Ability to manage multiple calls efficiently and meet deadlines. CRM Proficiency: Familiarity with CRM software for managing customer data. Technical Proficiency: Basic computer skills for data entry and record-keeping. Resilience: Ability to handle rejection and maintain a positive attitude.
