This is a remote position.
Mail:- [Confidential Information]
telecaller job involves making and receiving calls to promote products/services, generate leads, conduct surveys, or provide customer support, requiring strong communication, persuasion, and problem-solving skills. Responsibilities include explaining features, handling customer inquiries and complaints, maintaining customer records, meeting sales targets, and reporting to supervisors. Key requirements are excellent communication, basic computer skills, and typically a high school diploma, with experience and knowledge of CRM software being beneficial.
Key ResponsibilitiesCustomer Interaction:Make outbound calls to potential and existing customers, and handle inbound calls for inquiries, support, or complaints. Product/Service Promotion:Explain product features, benefits, and pricing to generate interest and persuade customers to make purchases or schedule appointments. Lead Generation & Follow-Up:Identify customer needs, follow up on leads, and convert prospects into customers. Customer Support:Resolve customer issues, provide solutions, and ensure a positive customer experience. Sales & Order Processing:Process product orders and meet daily/weekly sales or engagement goals. Data Management:Maintain accurate call logs and update customer records, often using CRM software. Reporting:Document conversations, analyze trends, and report sales performance, leads, and other activities to supervisors. Market Research:Conduct market research to understand customer needs and industry trends. Required Skills & QualificationsCommunication:Excellent verbal communication, active listening, and interpersonal skills are essential. Persuasion:The ability to persuade customers, handle objections, and conduct effective sales through telephone negotiations. Problem-Solving:Strong problem-solving skills to resolve customer queries and complaints effectively. Technical Skills:Basic computer skills, typing skills, and proficiency with CRM and telephone systems are important. Adaptability:The capacity to adjust communication style and approach based on customer needs and challenging situations. Education:Typically a high school diploma or equivalent. Soft Skills:Patience, persistence, attention to detail, and the ability to handle rejection gracefully. Types of CallsOutbound Calls:Telecallers initiate these calls to potential clients to promote products, generate leads, or conduct surveys. Inbound Calls:Telecallers receive calls from customers who require assistance, have inquiries, or need to address concerns.
