This is a remote position.
Mail:- [Confidential Information]
telecaller job description involves making outbound calls to promote products or services, handling inbound inquiries, generating leads, and resolving customer issues. Key responsibilities include following scripts, meeting sales targets, maintaining customer records in a database or CRM, and collaborating with sales teams. The role requires strong communication skills, patience, and the ability to manage a high volume of calls in a fast-paced environment.
Core responsibilitiesOutbound calls: Contacting potential customers to generate leads and promote products or services.Inbound calls: Answering customer questions and assisting them with inquiries about products and services.Sales and lead generation: Persuading customers to make purchases, schedule appointments, or take other actions by explaining product features and benefits.Customer service: Addressing and resolving customer complaints or concerns with a positive attitude.Data management: Maintaining accurate records of customer interactions, updating databases, and sometimes processing orders. Key skills and qualificationsCommunication: Excellent verbal communication and persuasion skills.Technical skills: Basic computer literacy, proficiency with Microsoft Excel, and familiarity with CRM software.Other skills: Ability to follow communication scripts, meet targets, and manage time effectively.Personal attributes: Patience, a confident and determined attitude, and the ability to work under pressure.
