Windows Engineers L2

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Early Applicant

Job Description

Support Coverage

Key Responsibilities

Provide L2 support for enterprise VDI platforms and virtual desktop environments.
Monitor and respond to ServiceNow tickets related to VDI access, application issues, license changes, and user provisioning.
Support creation, modification, and decommissioning of virtual desktops as per client SLAs.
Improve patching and vulnerability compliance across the VDI ecosystem
Perform virtual image management and lifecycle support
Support Citrix application cutover activities to cloud or equivalent platforms.
Monitor VDI license utilization; perform cleanup and usage optimization to reclaim licenses
Escalate license shortages and platform issues proactively
Provide advanced troubleshooting support for L1/L2 escalations and participate in problem management
Assist with usage reporting and operational metrics
Provide knowledge transfer and training to operations and engineering teams when required

Tools & Platforms