Windows / Azure AD Administrator & Service Desk - Ops

Company Description

Codem Inc. delivers scalable, AI-driven eCommerce solutions, helping businesses transform and achieve significant cost savings in software engineering and operations. With a proven track record in launching over 100 global B2C and B2B eCommerce platforms, Codem specializes in turnkey solutions that streamline development, QA, and store operations through expert teams in the US, Singapore, and India. Leveraging cutting-edge AI and ML technologies, the company delivers tailored applications and advanced digital tools, enabling clients to scale efficiently while optimizing costs. Codem operates globally with offices in San Francisco, Singapore, and Chennai, bringing deep industry expertise and pragmatic solutions to tackle complex digital challenges.

IMMEDIATE JOINERS ONLY PLS DON'T APPLY WITH 90 DAYS.

The Windows / Azure AD Administrator & Service Desk Ops is responsible for managing the Windows Server environment, Active Directory, Entra ID (Azure AD), and supporting identity-related services while also contributing to 1st & 2nd-level support operations.

Windows Server Administration

Maintain Windows Server infrastructure (2016/2019/2022)

Manage GPOs

Administer DNS, DHCP

Patch management (WSUS)

Certificate services support (Enterprise CA)

Active Directory / Entra ID

User and group lifecycle management

Hybrid AD / Entra ID sync (AAD Connect)

Conditional Access policies

MFA enforcement and identity hardening

Role-based access management (RBAC)

Identity & Security

Implement least privilege principles

Monitor privileged access

Support IAM governance initiatives

Service Desk

Escalation point for Windows / identity issues

Troubleshoot login, profile, domain join issues

Support M365 integration issues

Strong Active Directory knowledge

Experience with Azure AD / Entra ID

GPO management experience

PowerShell basics

Windows troubleshooting expertise

Nice to Have

Experience with Hybrid environments

Knowledge of IAM best practices

Security mindset